Forward a hosted mailbox to Bosun
Applies to cPanel, Plesk and most website-hosting email. You add a forwarder that copies mail to Bosun while the original mailbox keeps receiving.
Log in to cPanel and open Email → Forwarders.
Choose Add Forwarder.
Address to forward: your shared address (e.g.
info@yourdomain.co.uk).Destination: your Bosun ingest address (e.g.
in-8f3a2c94@in.usebosun.com).To keep a copy in the original mailbox, some hosts need the forwarder created as “forward with copy” — if you only see plain forwarding, check Email → Email Accounts still lists the mailbox and test.
Careful: If the shared address is only a forwarder (no real mailbox behind it), adding Bosun as a second destination is enough — but make sure at least one destination still reaches a human mailbox until your team is settled in Bosun.
Check it worked: Send a test email to the address. Bosun's setup screen watches live; most cPanel forwarders fire instantly.
Still not working?
Some hosts rate-limit or spam-filter outbound forwards. If tests arrive intermittently, ask your host whether SRS (Sender Rewriting Scheme) is enabled — without it, strict SPF senders may bounce. Our fixes index covers the common bounce codes.